24.11.2009
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
23.11.2009
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Fabulous stay, really enjoyed the super staff, so friendly and helpful they create a homely warm feel to a hotel. Cant wait to return for another meal, food in the restaurant and bar was excellent, ten out of ten. Only problem we had was all 4 of us found the overall lighting within the hotel too dime. It was difficult to read menus and a bit uncomfortable on the corridors and the rooms also. We look forward to returning to your wonderful homely hotel.
23.11.2009
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
My fiancee and I had a wonderful stay at your beautiful hotel. The room and services were excellent. We had dinner and breakfast in the restaurant as part of your 'taste of autumn' package and we can honestly say, as a pair of 'foodies,' it was some of the best food we have ever tasted. The cocktails in the bar were a perfect compliment after dinner! Staff at all levels were very friendly and helpful. The hotel fully deserves the expected five star status.
17.11.2009
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
16.11.2009
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Excellent hotel I would stay here again if visiting Belfast.
We had a wonderful stay at the Fitzwilliam and would definitely return and recommend it to our friends and family. The staff were extremely helpful, I have to mention in particular the two concierge who assisted us in finding a nice restaurant on Sat night and booking a table for us, they were most helpful and very friendly. Our room was really nice and we loved the bathroom! Food in Menu was also highly commendable as were the waiting staff there. If I had but one gripe it was that we were not told at anytime, from booking to confirming dinner reservations through email etc, that we had to book our car in for parking. So when we arrived on friday night after a long journey, we had no idea where we were going to park, the girl on reception did help us with finding a carpark, but the cost was £24 for 2 nights and I felt this was an extra expense on us that was avoidable. However this alone would not prevent me from returning and I would like to thank you for a wonderful stay and on your fantastic staff! Tara & Derek Curran