09.11.2009
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Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
31.10.2009
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Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
The twin room was too small for two people. It would have been good to have Internet access in our room.
30.10.2009
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
we will highly recommend your Hotel and without doubt, if my husband and I have reason to stay overnight in Belfast in future, we shall book with you
29.10.2009
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Had a wonderful night with my daughter. Hotel amenities and staff were excellent and the location is excellent for shopping.
27.10.2009
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Loved every minute of our stay, cant wait to return
On arrival, we were handed the menu for the evening, as we had paid £160, our evening meal was included. When we got to dinner having made our choice from the menu we were given, the waitress informed us that our deal was a limited menu, and changed it. This was very disappointing. I then felt like they were trying to charge us at every chance,eg would we like some bread at £4 per person, would you like water with your meal?- £5.20!!! When you pay £80 to have a meal, you would at least expect that to include your side dishes. We heard a man complaining on check out that he had been charged £47 for a meal that was supposedto be included. Stop trying to rip people off. I would stay again.. but definately room only.